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Office manager in Ottawa

Location:Ottawa, ON, Canada (From home)

Education level: College/University
Education field:
Years of experience: more than 5
Attributes that best describes:
Team player
Independent worker
Strong analytical skills
Good communicator
Organised

Skills:

SUMMARY OF QUALIFICATIONS

• Over 15 years of experience in Administration,
• Strong background in communication, marketing, translation and project coordination,
• Proven skills as a team-worker, good listener, flexible, problem solver,
• Demonstrated ability to work in a multi-cultural, fast paced environment,
• Bilingual English and French, written and spoken and excellent mastery of Arabic,
• Bachelor’s degree (4 years) in translation , and English Education;
• Proficient in Microsoft Office, Word, Excel, Power Point, Social Medias monitoring,

PROFESSIONAL EXPERIENCE

Regulatory Affairs Officer (1122) 2012 – 2020
Ooredoo Algeria, Algiers, Algeria
Leader in telecommunications

• Provide guidance and support to businesses on regulatory policies and procedures;
• Ensure internal compliance with regulatory requirements;
• Prepare submissions and filings with regulatory bodies;
• Provide council and training for the teams and insure correct understanding of the
implemented regulation by all stakeholders;
• Conduct research into the feasibility, design, operation and performance of mobile and data plans,
• Negotiate products authorizations (over 30 products);
• Address and handle complicated customer complaints, and ensure follow-up until proper solution applied (over 400 customer complaints solved yearly),
• Supervise and monitor communication plans, advertising material (POS material, press releases, internet publications…)
• Key achievements: Over 30 products negotiated and approved within projects schedules, over 1200 complaint solved, 2 bids for the implementation of new technologies won, efficient reporting systems put in place and carried out, friendly user digital library conceived and launched in a timely manner. All objectives and targets met on time and efficiently.

Executive Assistant/ Office manager (1221/ 1222) 2009 – 2012
Ooredoo Algérie, Algiers, Algeria
Leader in telecommunications

• Oversaw and co-ordinated office administrative procedures and reviewed, evaluated and implemented new procedures;
• Established work priorities, delegated work to office support staff, and ensured deadlines are met and procedures are followed;
• Co-ordinated and planned for office services, such as accommodation, relocations, equipment, supplies, forms, disposal of assets, parking, maintenance and security services;
• Conducted analyses and oversaw administrative operations related to budgeting, contracting and project planning and management processes;
• Assembled data and prepared periodic and special reports, manuals and correspondence
• Analyzed incoming and outgoing memoranda, submissions and reports and prepared and co-ordinated the preparation and submission of summary briefs and reports to executives, committees and boards of directors;
• Liaised with departmental and corporate officials and with other organizations and associations on behalf of executives, committees and boards of directors.

• Key achievements: objectives met in a timely and efficient manner, conceived and managed the implementation of an electronic archiving platform, multi-tasked and handled multiple groups of consultants in a stressful, fast paced and challenging environment.

Translator (5125) 2005– 2009
Ministry of Post and ICT, Algiers, Algeria

• Translated a variety of written material such as correspondence, reports, legal documents, Minister’s speeches and articles, technical specifications and textbooks from/ to English, French and Arabic maintaining the content, context and style of the original material to the greatest extent possible;
• Revised and corrected translated material;
• Identified the terminology used in the post and telco industry;
• Conducted terminological research on different subjects or in response to inquiries for the preparation of glossaries, terminology banks, technological files, dictionaries, lexicons and resource centres, and added to internal terminological databases;
• Drafted reports, letters, mail, studies, speeches, press releases…
• Key achievements: Participated in the implementation of a 5 years plan national electronic strategy, successfully organized and managed press conferences and official events

VOLUNTEER EXPERIENCE

Volunteering member 2017 – Present
Different volunteer groups, Algiers, Algeria

• Organize fund raising for people in need, especially medical care related operations,
• Provide and assist in locally out of stock medical supplies conveyance through a personal network worldwide,

EDUCATION

Bachelor’s degree in translation (English – French – Arabic) 2008
University of Algiers, Algiers, Algeria
Canadian equivalency: Bachelor's degree (four years)

Bachelor’s degree in English Education 2005
University of Algiers, Algiers, Algeria
Canadian equivalency: Bachelor's degree (four years)


REFERENCES

• Available Upon Request

Languages: English, French, Arabic

 

 
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