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Customer XP / Teacher in Boston

Location:Boston, MA, United States (From home)

Education level: Some college/University
Education field: Education
Years of experience: more than 5
Attributes that best describes:
Team player

2011 UNIP – Universidade Paulista
Majored in Languages
Licentiate in Portuguese, English and Literature

Dec/19 – Apr/16 ABRAMO DO BRASIL- Multimedia Contact Center
Team Leader of Customer Relations for Alitalia Airlines
Responsible for the team who solves after flight problems such as: flight delays, bad practices and lost and damage luggage;
Provide bilingual services;
Manage booking and trips with Alitalia.

Oct/17 – Jan/14 IBÉRICA – Teaching and Learning
English Teacher
Taught Portuguese grammar and literature as well as English writing for school tutoring, university prep
courses, ENEM (Brazilian High School National Exam) and scholarship exams;

Feb/13 – Oct/09 IBM
Call Taker - Smart Share Call Dispatcher
Responsible for the call organization for big and medium sized companies, as well as big to small machinery
technician management;
Responsible for pieces request and shipping (online and manually) according to the technician needs.
Connect Team Member (group that looks after the well-being of operations by interacting analysts, supervisors and managers)
Responsible for solving first level problems for users of big companies.

July/09 – Jan/09 EDS - Electronic Data Systems
Help Desk Assistant Junior – Visanet account
Assisted retail companies with operational problems in card machines.

Dec/08 – Nov/06 Atento
Explained telephone services and plans;
Worked with resale of plans, lines and services;
Gave practical solutions for billing and billing mistakes .

Sep/06 – Oct/05 Fast Line Contact Center Ltda
Customer Service Attendant - O Estado de São Paulo Newspaper Account
Worked with sales of active and receptive;
Gave explanations about changes and additional services.

Oct/05 – Jul/05 TIM - Celulares
Client Consultant
Gave information on main products;
Solved billing and mobile line problems.

English CEFR – C1
Reading/Writing: Fluent
Speaking/Listening: Fluent
Spanish CEFR – A2
Reading/Writing: Basic
Speaking/Listening: Basic

2011 Reading and Comprehension – Critical Analyses of Discourse
2011 The Text under a Multimodality View: Reflections
2010 Portuguese Morphosyntax I, II, III
2010 Portuguese Semantic and Stylistic
2009 Coherence and Cohesion

● O Mistério da águia dos Olhos Verdes, Suzely Serqueira
● Cura pela Medicina Espiritual, Dr. Ruy Mercúrio
● O Pastor e a Bruxa de Açores, Roseane Guedes Herdt
● Yan Love, Luiz Guilherme de Moura Ferreira
● Cracolândia - Inferno Central, Udson Souza A
● Purificação, Rafael H. S. Pantoja
● Blog: Entre Cafés e Cigarros

● Interviews and articles of/for Opeth Band
● Monographs
● Bachelor Final Papers

Languages: Portuguese, English, Spanish


Contact by email Contact by phone View CV


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