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Customer service supervisor or manager

Location:Chicago, Il, United States (Anywhere)

Education level: Some college/University
Education field: Psychology
Years of experience: more than 5
Attributes that best describes:
Independent worker
Perfectionist
Organised
Logical
Leader

Skills:
Senior consultant with over 15 years’ experience in client management, customer service and technical support.
 Demonstrated expertise in client management including high profile client contact and support responsibility.
 Proven effectiveness in the management of service desks in high risk/time critical environments.
 Strong team leadership and managerial experience including direct report responsibility.
 Broad industry experience in the healthcare, finance and banking industries.
 Operational experience of call center processes and procedures.
 Working knowledge of Novel/Windows directories, desktop technologies, and call center applications.
 Certification: ITIL – IT Service Management Fundamentals

 
 
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