Customer service supervisor or manager
Location:Chicago, Il, United States (Anywhere)Education level: Some college/University
Education field: Psychology
Years of experience: more than 5
Attributes that best describes:
Senior consultant with over 15 years’ experience in client management, customer service and technical support.
Demonstrated expertise in client management including high profile client contact and support responsibility.
Proven effectiveness in the management of service desks in high risk/time critical environments.
Strong team leadership and managerial experience including direct report responsibility.
Broad industry experience in the healthcare, finance and banking industries.
Operational experience of call center processes and procedures.
Working knowledge of Novel/Windows directories, desktop technologies, and call center applications.
Certification: ITIL – IT Service Management Fundamentals
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