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image description alexia altair

workforce mgt and data analysis in Quezon city

Location:Quezon city, Philippines (From home)

Education level: College/University
Education field: Business
Years of experience: more than 5
Attributes that best describes:
Strong analytical skills

• Developed reporting tools to capture statistical call center data from multiple systems
• Forecasted profit and loss statement which resulted in consistent over profit
• Generated invoices for clients and hosted invoice meetings
• Knowledgeable in working with Genesys and eWFM
• Proficiency in Microsoft Office (Excel, Access, Word, and Powerpoint), internet, and other relevant web-based applications
• Stakeholder focused and good attention to detail
• Oversee scheduling and real-time management
• Proficiency in oral and written English

Languages: English


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