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Office Administration & Customer Service

Location:Jacksonville, FL, United States (Anywhere)

Education level: College/University
Education field: Business
Years of experience: more than 5
Attributes that best describes:
Entrepreneur
Flexible
Good communicator
Organised
Planner

Skills:
I bring over 20 years experience working as Executive Administrative Assistant and Customer Service Representative in the industries of E-commerce, Travel, Telecommunications, Health and Nutrition.

For previous and existing clients I have been in charge of handling their day-to-day schedules, travel arrangements, plan meetings and teleconferences. I also assisted in negotiating terms and pricing agreements with vendors for planned events. Conducted extensive Internet research on competitors and assisted with special projects including online marketing. Working in Customer Service, I have provided inbound phone support, customer assistance via email and online chat using platforms like Zendesk and Zoho.

I have worked as a Virtual Assistant for over 8 years. I have very strong verbal and written communications skills, as well as excellent administrative skills, provide above average customer service and professional telephone etiquette.
I am advanced in all MS Office products, Google Docs and Apps, online marketing, typing 71 wpm, data entry at over 12,000+ kph, as well as desktop publishing of newsletters using Adobe Photoshop and Publisher, accounting software (Quicken, Quickbooks and Peachtree) and I have a BSM in Business Management and Accounting from the University of Phoenix.

 
 
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