general administration, logistics in Ottawa
Location:Ottawa, ON, Canada (From home)Education level: College/University
Education field: Business
Years of experience: more than 5
Attributes that best describes:
Strong analytical skills
Manage the delivery and return of employees' laptops and any other devices requiring on projects
Responsible for opening tickets for the maintenance department of two buildings and off-site offices
Resolve queries and complaints regarding service quality.
Supervise staff performance to ensure effective adherence to the procedures and policies of the company.
Supervise accountability reports to ensure that all employees follow organizational policies and procedures.`
Schedule employees with strict weekly regulations and ensure customer satisfaction in a dynamic environment.
Ensure 46 meeting rooms are clean, arranged and ready for a new meeting.
Meeting the objectives related to financial requirements by assisting in annual budget preparation.
IT SUPPORT SUPPORT
Responding to customer requests and emergencies as needed with Laptop.
Proficient in database Management, Documentation, Statistical Analyses, experience in troubleshooting Lexmark printers, controlling admin accounts, and directing power shutdowns & power-ups.
Adept at managing IT staff training and growth initiatives, assisting in administration tasks, suggesting software applications, and assessing customer requirements.
Proactive at delivering computer operations, detecting issues, and suggesting effective solutions complying with quality standards and programs to enhance performance.
Supervised daily office operations at 5 different IBM sites and prepared monthly reports with accuracy.
Monitored database upgrades and enterprise database systems while managing shipping and receiving at 8 different IBM sites.
Distributed devices (laptop, cell phone, tablet, monitor, etc.) to employees and provided technical support to streamline the workflow.
Managed replacement of all old devices troubleshot clients' technical problems and handled sensitive issues.
Oversaw a site of 8 employees for daily operations. Handled technical documentation and maximized functionality by testing products and subassemblies.
Managed office inventory by restocking supplies and placing purchase orders to always maintain adequate stock levels.
Responsible for 64 printer operation and troubleshooting.
Performed preventive maintenance to increase equipment lifetime by 3 years and maximized optimal productivity by minimizing downtime and streamlining QC procedures.
Ensured financial transparency by processing payments & documenting account changes, and updated customer information to keep accurate business records.
Completed sensitive projects on tight deadlines and within budgets. Interpreted data solutions to complex issues and managed database and Payroll in collaboration with senior management.
Maintained spreadsheets in Excel to track information and managed capital expenditures by creating expense reports while ensuring customer satisfaction.
Proficient in operating bug tracking system to document software defects, including program functionality, output, online screen, and content.
Adept at developing and delivering comprehensive QA testing reports to determine product quality.
Proactive in tracking open defect counts & defect densities - quality assurance metrics while providing reports to the customer development team with accuracy and detail.
Skilled in performing root cause analysis, troubleshooting, and effective actions by engaging cross-functional teams in a tech-savvy environment.
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