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general administration, logistics in Ottawa

Location:Ottawa, ON, Canada (From home)

Education level: College/University
Education field: Business
Years of experience: more than 5
Attributes that best describes:
Independent worker
Strong analytical skills
Logical
Creative

Skills:
ADMINISTRATIVE SUPPORT
 Manage the delivery and return of employees' laptops and any other devices requiring on projects
 Responsible for opening tickets for the maintenance department of two buildings and off-site offices
 Resolve queries and complaints regarding service quality.
 Supervise staff performance to ensure effective adherence to the procedures and policies of the company.
 Supervise accountability reports to ensure that all employees follow organizational policies and procedures.`
 Schedule employees with strict weekly regulations and ensure customer satisfaction in a dynamic environment.
 Ensure 46 meeting rooms are clean, arranged and ready for a new meeting.
 Meeting the objectives related to financial requirements by assisting in annual budget preparation.
IT SUPPORT SUPPORT
 Responding to customer requests and emergencies as needed with Laptop.
 Proficient in database Management, Documentation, Statistical Analyses, experience in troubleshooting Lexmark printers, controlling admin accounts, and directing power shutdowns & power-ups.
 Adept at managing IT staff training and growth initiatives, assisting in administration tasks, suggesting software applications, and assessing customer requirements.
 Proactive at delivering computer operations, detecting issues, and suggesting effective solutions complying with quality standards and programs to enhance performance.
OFFICE ADMINISTRATION
 Supervised daily office operations at 5 different IBM sites and prepared monthly reports with accuracy.
 Monitored database upgrades and enterprise database systems while managing shipping and receiving at 8 different IBM sites.
 Distributed devices (laptop, cell phone, tablet, monitor, etc.) to employees and provided technical support to streamline the workflow.
 Managed replacement of all old devices troubleshot clients' technical problems and handled sensitive issues.
 Oversaw a site of 8 employees for daily operations. Handled technical documentation and maximized functionality by testing products and subassemblies.
 Managed office inventory by restocking supplies and placing purchase orders to always maintain adequate stock levels.
IT OPERATIONS
 Responsible for 64 printer operation and troubleshooting.
 Performed preventive maintenance to increase equipment lifetime by 3 years and maximized optimal productivity by minimizing downtime and streamlining QC procedures.
 Ensured financial transparency by processing payments & documenting account changes, and updated customer information to keep accurate business records.
 Completed sensitive projects on tight deadlines and within budgets. Interpreted data solutions to complex issues and managed database and Payroll in collaboration with senior management.
 Maintained spreadsheets in Excel to track information and managed capital expenditures by creating expense reports while ensuring customer satisfaction.
QUALITY ASSURANCE
 Proficient in operating bug tracking system to document software defects, including program functionality, output, online screen, and content.
 Adept at developing and delivering comprehensive QA testing reports to determine product quality.
 Proactive in tracking open defect counts & defect densities - quality assurance metrics while providing reports to the customer development team with accuracy and detail.
 Skilled in performing root cause analysis, troubleshooting, and effective actions by engaging cross-functional teams in a tech-savvy environment.

Languages: N/A

 

 
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