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Customer Care Specialist | Writer in Kitchener

Location:Kitchener, ON, Canada (Anywhere)

Education level: Vocational training
Education field: Communication and journalism
Years of experience: more than 5
Attributes that best describes:
Good communicator

• Typing speed of 85-93WPM;
• TEFL (ESL) Certification. (English as a Second Language).
• Advanced skill in grammar, punctuation, parts of speech, tenses and clause aspects;
• Excellent command of the english language, strong language style;
• Highly Knowledgeable in Powerpoint, Excel and Word;
• Advanced computer literacy, web navigation and researching skills;
• Skilled creation of various document formats; i.e. data entry, templates and website design;
• Skilled in record keeping, proofreading, editing, scoping and tracking of project development;
• Experience with grant, document and report writing;
• Bilingual: French and English.

•Strong interpersonal skills and values; empathetic and attentive relator, collaborative, clear
listening and communication skills, strength in conflict resolution;
• Highly adaptable, self-motivated, dependable and people oriented;
• Strong attention to detail; able to prioritize and execute across multiple projects and tasks at a
time; resourceful, competent, self-directed and proactive. Enjoys learning and learns quickly;
• Experience in Time Management and contracting work; enjoys working under deadline pressure;
• Wide range of interests, cultured and curious; extensive travel resume, committed multiculturalist.

CURRENT Fundamentals of Project Management | Bursary Recipient | University of Toronto, Canada
2021 || Journalism Fundamentals | University of Toronto | Toronto, Canada
2020 || FC 20-02 Photography I | MarketPhoto Workshop Alumni | Johannesburg, South Africa
2019 || 120HR TEFL Certification | Completed with Distinction | IATEFL, OTTSA, MYTEFL
2016 || Creative Non-Fiction Writing Course I | University of British Columbia | Canada
2013 - 2015 || PEFAPDA Diploma Program || Professional and Artistic Training Program in Afro-
Contemporary Dance | Dance Company Zab Maboungou, Nyata Nyata | Montréal, Canada
2010 || Sustainable Food Production Skillbuilder’s Program | O.U.R Ecovillage | Shawnigan Lake,
British Columbia | CERT in Social Permaculture, Organic Horticulture | Canada, California, USA
2006 || High-School

2020 || Communications - Media | Administration | Donations Coordinator w/ Tree of Unity
Rehabilitation Centre || Johannesburg, South Africa
2020 || Campaign Marketing | Grantsmanship | Project Coordinator w/ Boys Of Soweto Music
|| Johannesburg, South Africa
2017 || Event Coordinator and Concept Collaborator w/ Afrorim Music Production
Black History Month event: International Carrefour of Black Art || Visual, Performance and Musical live
showcasing events and curation || Québec City, Canada
2014 || Jeune Volontaire's Grant Recipient || Grant received towards the development of a
conceptual platform and text || Montréal, Canada
2014 || Writing Workshop Facilitator and Concept Collaborator || Volunteers “Recharge and
Rejuvenate” Retreat || Food Security: Gardening Workshop Facilitator || Montréal, Canada

Languages: English, French


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