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Customer Service, Virtual Assistant in Manila

Location:Manila, Philippines (From home)

Education level: Some college/University
Education field: Other
Years of experience: 2 - 5 years
Rate: $10
Attributes that best describes:
Team player
Independent worker
Good communicator

I have 4 years of experience as a Customer Service Representative. I handled Online shopping for flowers and furniture. I assist customers with their delivery status queries, damaged items, cancellations/returns, and inquiries about the product. I assist them via Phones (inbound/outbound), chats, and emails.
I have handled the Telco account. I assist customers with their TV, home phone, and internet services. I assist them with their bills including basic troubleshooting. Upselling is also part of our metrics.
I have handled Healthcare account. I assists customers with their health coverage with their health cards and claims. I also assist clients who is placing orders (wound equipment).

I can do multi-tasking. I assist 3 customers at a time via live chat. I am organized, can be easily trained, and I can learn fast. I can assure to give outstanding results, long-term relationships, and professionalism to my work.

Languages: English


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