Customer Service Contact Center Management Consultant
Location:Washington, DC, United States (Anywhere)Education level: Some college/University
Education field: Business
Years of experience: more than 5
Attributes that best describes:
Strong analytical skills
With 15 years’ experience as an innovative, diligent, and results-driven customer service oriented professional with proven record of success in leading call center technology initiatives and streamlining existing business operations to gain and ensure superior customer service experience. A Contact Center Management Consultant with over seven years of consulting experience in Federal, State and Local government arenas. Extensive experience in Business Process Re-engineering, Organizational Development, Project and Program Management, Change Management, and Strategic Planning. Demonstrated strengths in business process re-engineering include the ability to define and implement creative solutions to difficult challenges and goal attainment within federal government customer facing IT and support environments.
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