Customer Experience Specialist in Nairobi

Location:Nairobi, Kenya (Anywhere)

Education level: College/University
Education field: Other
Years of experience: more than 5
Rate: 17
Attributes that best describes:
Team player
Strong analytical skills
Flexible
Good communicator
Pragmatic

Skills:
Resourceful and conscientious customer experience, relationship management, and quality assurance professional with proven industry expertise. Delivered superb customer experience for multinational companies and earned recognition for the quality of work.
Articulate communicator, fluent in English and Kiswahili, with basic knowledge of French and Arabic. Proficient in MS Office Suite, G-Suite, Zendesk, Freshdesk, Slack, and Trello, with working knowledge of Big Query and Jira.
Positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to customer loyalty and company success. Specialized in quality, speed, and process optimization. Energetic with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Languages: English

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