IT Technician in Nairobi

Location:Nairobi, Kenya (Anywhere)

Education level: Some college/University
Education field: Computer Sciences
Years of experience: 2 - 5 years
Rate: $15
Attributes that best describes:
Team player
Competitive
Planner
Creative
Leader

Skills:
SCHOOL
KCPE | UTHIRU GENESIS
2002 – 2011

KCSE | AQUINAS HIGH
2012 – 2015
High School Diploma
ICDL | COMPUTER PRIDE
2016 JAN – 2016 MARCH

UNIVERSITY | EMBU UNIVERSITY
2016 – 2020
Acquired Second Upper Division Degree in Bachelor of Science in Computer
Science.

EXPERIENCE

IT Intern | DATA SPOT TECHNOLOGIES
09/05/17 – 19/07/17
• Software & Hardware Installations
• Machine Maintenance
• Data analysis
• IT related Customer services

IT Intern | Clean shelf Supermarkets
25/07/17 – 02/09/17
• Software management
• Machine Maintenance
• Machine Deliveries
• IT related Customer services
• Software & Hardware Installations

IT Help Desk Technician| ILRI KENYA (Nairobi Campus)
22/05/2019 – 23/09/2020
• Helpdesk Customer support (Call Center)
• ERP (Service Now) management
• MS Office 365/Exchange
• Network Configuration and maintenance
• IT related Customer services
• Server maintenance and configuration
• Machine inventory and upgrade
• Windows and Mac – OS installation, configuration and maintenance
• Software installation and upgrade
• Setting up of teleconferences via WebEx

NOC Engineer| ADRIAN KENYA (Safaricom)
10/03/2021 – CURRENT
• Deploying and inspecting IT network systems.
• Overseeing the safe installation of hardware and cabling systems.
• Monitoring the performance and capacity of computer systems.
• Responding to user requests and providing network training.
• Managing system backups and network security protocols.
• Handling a high volume of incoming calls, and booking appointments based on the callers' needs & requirements.
• Tracking and documenting network issues and compiling incident reports.
• Providing beneficial technical support to clients.
• Responding to network alerts and hardware malfunctions.

SKILLS

• Self-motivated person
• Fast Learner
• Good people skills
• Goal oriented, youthful, dynamic and passionate
• Team-oriented mindset
• Problem solving ability

Languages: English, French

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