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Counselor, Administrative,Wellness, in Edmonton

Location:Edmonton, AB, Canada (Anywhere)

Education level: Masters
Education field: Psychology
Years of experience: more than 5
Rate: 20
Attributes that best describes:
Team player
Independent worker
Good communicator

Managing client appointment bookings and rescheduling
Built relationships with clients to ensure repeat business and positive reviews
Collect payments, prepare invoices
Ability to independently make decisions and handle complex inquiries including remaining calm during high stress situations.
Support new clients through account creation and intake, understanding their needs, aligned to the different services provided
Maintain electronic client files in company records and systems
Helped 5000+ clients with personal and professional concerns over chat, call,
email and in-person setting
Enter client data accurately and completely into applicable computer programs.
Monitored company emails from the clients and respond or redirect them to the appropriate department.
Coordinate a detailed and accurate intake of information on the client’s first visit to the counseling centre and throughout their treatment plan via phone and email
Follow up with clients to ensure that they are satisfied with the quality of service being provided
Participate in team meetings and additional trainings
Outstanding communication(verbal and written) and telephone etiquettes
Inbound and Outbound Calling
Exceptional time management and organizational skills
Eager to acquire knowledge and new skills and committed to continuous learning
Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint)
A good team player with a positive attitude fostering a collaborative work environment
Exceptional customer service
Ability to multitask
High accuracy and detail oriented
Flexible with availability to start work immediately and comfort in working digitally
Open to evening and weekend shifts
Able to resolve customer concerns with active listening, tact and professionalism
Proven ability to build and maintain strong professional relationships.
Ability to work independently and adapt in a fast-paced, dynamic environment

Languages: English, Hindi


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