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Coordination, Education, Training in Ottawa

Location:Ottawa, ON, Canada (From home)

Education level: College/University
Education field: Education
Years of experience: more than 5
Attributes that best describes:
Team player
Good communicator

I am Celine Perreault, an experienced Customer Experience and Escalations Specialist with a track record of achievements spanning two decades. Throughout my career journey, I have harnessed my extensive background in customer relations to develop strategies aimed at enhancing the customer experience and engendering customer satisfaction. In my most recent role as a Senior Coordinator and Client Experience Expert at Les formations Improov, I coordinated training sessions, ensured precision in data entry across multiple software platforms, responded promptly and professionally to customer inquiries and played a pivotal role in automating coordination processes and manual creation. As a former Quality Assurance and Escalations Manager at Getaround, I resolved high-touch escalations, trained and mentored my team, and utilized multiple tech platforms to enhance customer experiences. I also am an experienced French, English and Special Education High School teacher.

My skills also include training, scheduling, conflict resolution, project management, proficiency in multiple programs, and a great attention to detail. Fluent in both English and French, I am creative, energetic and have an ability to work under little supervision. I am looking forward to the opportunity to bring these skills to a challenging and dynamic customer relations role.

Languages: N/A


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