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Customer Support Manager

Location:Mumbai, India (From home)

Education level: College/University
Education field: Computer Sciences
Years of experience: more than 5
Attributes that best describes:
Team player
Good communicator
Organised
Planner

Skills:
Customer Support Manager – 2004 till date

• Lead & manage team of 68 service engineers
• Plan, assign & monitor calls for optimum service
• Identify & address development needs
• Develop training programs & reference manuals
• Analyze data to identify strategies for improvement of service & productivity
• Formulate & implement customer service policies & in-house working procedures
• Ensure consistent achievement of customer service levels & standards
• Resolve escalated customer service issues
• Implement improvements including new CRM system

 
 
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