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Technical Support Specialist

Location:Winnipeg, MB, Canada (Anywhere)

Education level: College/University
Education field: Computer Sciences
Years of experience: more than 5
Attributes that best describes:
Team player
Strong analytical skills
Good communicator

Technical Support Professional and Consultant with a successful record of assisting organizations to become successful through the understanding and application of Information Technology.

Successful business owner with a diverse and impressive background in assisting education and businesses with information technology. Established and maintained a high level of customer retention, recognized for professionalism, service, and an uncompromising work ethic. Continuously demonstrates customer communication and excellent interpersonal communication skills.

Applied the “personal touch” to achieve the highest level of service, and resolve complex IT issues as
demonstrated in large implementations. Innovative and proactive individual that is able to visualize the big picture while staying on top of the details. Committed to continuous learning to achieve both personal and professional goals. Excellent analysis and troubleshooting skills.

Areas of Expertise

• Project Management
• Monitoring & Maintenance
• Systems Analysis
• Scripting (Shell, Bash, Python)
• Reporting (Intermapper, Splunk Nagios, Wireshark)
• Presentations (Powerpoint)
• Application & Web Development
(Python, HTML5, Ruby, Swift)
• Client & Server Environments
• Software Deployment
• Large Scale Deployment
• Technical Analysis
• Technical Documentation
• Network Administration
• Mobile Device Management
• System Administration
• System Deployment
• Systems Integration
• Cloud Computing (Amazon S3, MS Office365/Azure)
• Help Desk Support
• Configuring, deploying, administering, and troubleshooting Linux and OS X
• TCP/IP, SNMP, ICMP, DNS, and other core internet protocols

Contact by email View CV


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