Customer service representative
Location:Montreal, QC, Canada ()Education level: College/University
Education field: Business
Years of experience:
Attributes that best describes:
SUMMARY OF SKILLS
Customer service agent (inbound/outbound)
Télémarketing (2 companies in the USA)
Development and implementation of human resource management structures
Organizational development and improvement of business processes
Coaching and mentoring of employees and managers at all levels.
Development and optimization of employee and management skills.
Recruitment and selection of personnel.
Development, implementation and facilitation of training programs.
Advanced knowledge of the principles and practices of human resource management administration.
Ability to facilitate groups.
Change management skills.
Ability to apply consultative skills in a business environment.
Ability to work both independently and as part of a team.
Ability to work in a fast-paced and changing environment.
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