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Customer service representative

Location:Laval/North Shore, QC, Canada (From home)

Education level: College/University
Education field: Business
Years of experience: more than 5
Attributes that best describes:
Team player
Competitive
Organised
Planner
Logical

Skills:
SUMMARY OF SKILLS

 Sales representation
 Customer service agent (inbound/outbound)
 Télémarketing (2 companies in the USA)
 Development and implementation of human resource management structures
 Organizational development and improvement of business processes
 Performance management.
 Coaching and mentoring of employees and managers at all levels.
 Development and optimization of employee and management skills.
 Recruitment and selection of personnel.
 Development, implementation and facilitation of training programs.
 Advanced knowledge of the principles and practices of human resource management administration.
 Ability to facilitate groups.
 Change management skills.
 Needs analysis.
 Ability to apply consultative skills in a business environment.
 Ability to work both independently and as part of a team.
 Ability to work in a fast-paced and changing environment.

 
 
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