Customer Support Specialist
Location:Cleveland, OH, United States (From home)Education level: Some college/University
Education field: Computer Sciences
Years of experience: more than 5
Attributes that best describes:
My current work experience and skills encompass running my own Tech Support business and Online Support Projects servicing different client needs (i.e. Customer Support, Email Support, Live Chat Support, Remote Support, and Wordpress). I am also a CS Team Leader for a client.
My current and former online projects include Customer Service, Client Support, Live Chat Support, and Email Support. Offline projects include basic websites, help desk setup, online services setup, onsite support, and remote assistance.
I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues.
I have invested in the technology that my office uses which includes 2 Windows 10 Laptops, Virtual Machines for a Client's specific needs, 1 MAC with an i7, and an iPhone 6S. We also utilize ISP Connections with 2 Companies for Redundancy TWC at 50Mbps Down & 5 Mbps Up and Wowway at 300 Mbps Down & 20 Mbps Up.
We have virtual Windows 10/Mac El Capitan is on a 1 Gigabit connection out of Atlanta, GA. We also utilize Microsoft Azure for secure remote workstations. We utilize ISP VOIP Lines, Zendesk, Aircall, Grasshopper, and Skype lines. We have clients that use BRIA and other PBX Systems.
We can tailor services and billing to our clients needs. I personally train and work all projects first before a team member gets involved.
Myself and My Team work with clients around the globe. That is how today's world functions.
When I am not working for my clients and teams, I dedicate resources and time to causes around the globe. My love of technology and learning new things will always lead me in new directions.
Online learning continues to help me build my skill set along with on the job experience.
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