Customer Support - Team Manager
Location:Manila, Philippines (From home)Education level: College/University
Education field: Other
Years of experience: more than 5
Attributes that best describes:
Strong analytical skills
My 8 years of long-term customer service manager experience in the call center industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings and worked with various clients including Amazon, AT&T and Sears. I have an extensive knowledge of Call center metrics, Operations from Quality and Training to Team Management and scripting inbound and outbound capacity.
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