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Customer Service

Location:Manila, Philippines (From home)

Education level: College/University
Education field: Business
Years of experience: more than 5
Attributes that best describes:
Team player
Independent worker
Strong analytical skills
Good communicator

I am highly skilled in customer service, to be able to meet your needs in a timely and satisfactory manner. I have excellent telephone and email etiquette. I have advanced PC knowledge and skills, Internet, E-mail, Microsoft Word, Excel, Google. I am equally effective working in self-managed projects as well as a team member. I am detail oriented, excellent organizational skills, and time management skills. I am honest, reliable, and trustworthy. Over the last 7 years i have been working in the Customer Service Industry. Talking to customers that are based in the United States, Canada, and Asia I Resolve product or service issues, clarifying the customer's complaint, determining the cause of the problem, selecting and offering the best solution to the issue. Other skills include: Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.

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