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call center/customer service

Location:Columbia, SC, United States (From home)

Education level: High school graduate
Education field: Other
Years of experience: more than 5
Attributes that best describes:
Independent worker
Planner

Skills:
Seeking an administrative, customer service or clerical position where my demonstrated organizational and communication skills will be of valuable application.
Highlights of Qualifications
Over fifteen years of experience in office administration, clerical support and customer service.
Detail-oriented professional with strong organizational, time management and problem solving skills.
Accustomed to working with individuals of diverse ages and Background. Excellent communication skills, both verbal and written. Motivated self-starter who demonstrates the ability to work both independently and as a team player. Proficient in a IBM computer environment, with working knowledge of windows xp and wordperfect, microsoft word and excel.

Experience

Department of Public Safety, Columbia, South Carolina
Administrative Specialist A October 1993 to August 2003
Reinstated driver licenses that were under suspension for traffic violations. Complaints, Micro-Image machine, Window XP, Email and general office equipment. Processed daily mail and collection of fees, which requires a daily money report. Customer service/call center, data entry, telephone operator. Processed data sheets received from the field offices. Handled faxes and federal express shipments.

McClatchy (The State Newspaper), Columbia, S.C
Customer Service Agent, October 2003 to February 2015 (laid off)
Telephone Operator, Customer Service/call center for different newspapers, handling complaints and credit card payments, billing, starting new accounts, address and account changes, dispatch distributions, carriers and managers, start and stop for vacations, data entry, and collections. Windows XP,excel, Email, copier, printer, fax, data processing and computer. Office administration and clerical support. Inbound and outbound calling collection payments.

Education
Diploma, Gilbert High School

 
 
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