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Experienced Customer Success Pro

Location:Orlando, FL, United States (Anywhere)

Education level: College/University
Education field: Liberal arts and humanities
Years of experience: more than 5
Attributes that best describes:
Team player
Strong analytical skills
Flexible
Good communicator
Creative

Skills:
HOW CAN I HELP YOU:
I help startup companies and small businesses run their business operations more efficiently and ensure their customers get more value out of their products or services. Hire me for freelance or contract work, long-term or short-term projects and tasks.
I provide support and solutions in the areas of:
✓Sales Support
✓Business Operations
✓Customer Service
✓Inside Sales

WHO DO I WORK WITH:
I partner with B2B and B2C small businesses and startup companies. I have worked with organizations in the SaaS, healthcare, media, insurance, fitness, and internet industries.

ABOUT ME:
Thank you for taking the time to view my profile! I have been an Independent Freelance Consultant (both on and off Upwork) since 2013. I have worked with over 10 + (satisfied) clients. Through my skills and years of professional experience, I have developed high levels of competency in Customer Service, Customer Success, Account Management, and Business Operations, including CRM (customer relationship management), managing projects, MS Office software, customer support, and problem resolution. I work well with one person, small teams, and large teams. My past clients and colleagues have told me they always appreciated that I was on time and my assignments were completed and done with high quality. They also appreciated my willingness to offer help in any way. When I am not working, I enjoy spending time with family, traveling, cinema, and music. As a remote worker, I split my time between Florida and the San Francisco Bay Area, California.

A FEW CLIENT SUCCESS STORIES:
One of my favorite projects that I have been a part of was helping a startup manage and organize massive amounts of unstructured data, which helped increase their sales activity tremendously. Another project I am very proud of is helping a small business expand to other markets and increase membership growth by over 30%. In both cases, I was able to offer valuable suggestions and feedback, but most importantly the clients relied upon me to start and finish the tasks and projects through to completion with little to no supervision.

CLIENT TESTIMONIALS:
"Queen did amazing work on this project." Sally M., Founder, Body Flows
"Excellent to work with. Very reliable and professional." Mariceli C., CEO & Founder, HEALDi
"Queen is exceptional. She has shown an incredible attention to detail." Audun U., Co-Founder, Symplur

 
 
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