Mortgage Executive Assistant
Location:Manila, Philippines (From home)Education level: Some college/University
Education field: Other
Years of experience: more than 5
Attributes that best describes:
Strong analytical skills
Over 5 years' experience in the field of BPO (Business Process Outsourcing Industry) providing satisfactory service in Sales, Customer Service, Technical Support, Appointment Setting and Soft Collections process. Studied and familiarized Telemarketing since College. Handled US Sales Accounts, Telecommunications Companies, Satellite-based Communication Services (ISP) and Tax Preparation Company. Got promoted in the same field to support and handle Team and New Hires regarding product details and call handling. Attended Call Calibrations to impose and promote quality customer service. Attended helpful training courses for self improvements. I have worked in Sales Department, familiarizing Recruitment Process, Researches and other Administrative Tasks. I am currently working as an Executive Assistant for a Mortgage Service Company that is based in Australia.
● Knowledgeable in CRM e.g: Zoho, Salesforce, Pipedrive
● Skilled in Administrative Tasks and Emails
● Able to efficiently use Google Drive and MS Office
● Experienced in using Dropbox
● Skilled in Windows XP, Windows 7 and Ubuntu 12.04 computer operating system
● Assessed with 38WPM and with 100% accuracy encoding skills
● Handled troubleshooting in different mobile phones software. eg: Android, Windows, Blackberry, Symbian
● Familiarized Android Software. eg: Froyo, Gingerbread, Ice Cream Sandwich, Jelly Bean and KitKat.
● Familiarized iOs 5,7 & 8
● Able to do basic troubleshooting for broadband devices and routers
● Advanced technical knowledge in troubleshooting mobile phones software, known issues and network issues
● Handled basic Computer and Internet Service troubleshooting
● Experienced in transcription. e.g: Audio Files, Voice Recordings, Podcasts
● Trained and experienced in the use of CMS Systems
● Strong verbal and personal communication skills
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