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IT Service Management Professional

Location:Toronto, ON, Canada (Anywhere)

Education level: Some college/University
Education field: Computer Sciences
Years of experience: more than 5
Attributes that best describes:
Team player
Strong analytical skills
Good communicator

IT Service Management Professional, Extremely strong problem solving skills (Problem Management, Root Cause Analysis, Cross-Functional IT Leader). Communications skills, oral and written - powerpoint decks for Directors, VP/SVP, weekly IT service summary, Outsourcing service provider (IBM and HP) and large Canadian Airline, Major Bank and Major Telecommunications & Media company (IT Operations Management, Service Management, Incident & Problem Management). 40 years of IT Operational, Mission Critical, 7/24/365 environments.

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