Location:St. Louis, MO, United States (From home)Education level: Some college/University
Education field: Computer Sciences
Years of experience: more than 5
Attributes that best describes:
Fifteen years’ experience in Technical Support and ten years in Customer Service. Developed the reputation as the “go to person” when it came to technical knowledge, computer systems, and solving their computer issues. I was the first in my class promoted to Resolution Expert as a result of commitment, dependability, and attention to detail.
Excellent Customer Service (Non-Management)
Tech Support Experience on a variety of platforms and devices. Everything from tablets to cell phones, laptops to networks.
Analytical Thinker and Linear Problem Solver.
Have worked with major retailers such as Walmart & Walgreens to fix their computer issues.
Dedicated to be on time with no absences / late in over 5 years.
Proficient in Microsoft Office Professional 2007, 2010, 2013 & 2016 (Word, PowerPoint, Excel, & Access)
Troubleshooting Internet Explorer (Versions 7 through 10)
Working knowledge of Linux platforms
Excellent Customer Service and Telephone
Advanced knowledge of hardware support and the ability to remotely setup, configure and troubleshoot issues with printers, workstations, laptops, dual monitors and various other forms of hardware
Escalates technical issues and coordinates with information technology staff to resolve problems
Provide solutions through hands on experience and ongoing study. Always reading up on current issues to know about trends in malware, viruses and how to fix them.
Troubleshooting various Microsoft Windows Operating Systems (Windows XP and Vista, Windows 7, Windows 8, and Windows 8.1, and Windows 10)
PC troubleshooting and repair (hard drives, memory cards, video cards, audio cards, etc.)
Proactive and the ability to multi-task Computer Systems as well as Manual Tasks
Installed Network patches for Faxes and VoIP Phones
Receives IT requests through the ticketing system, via email, chat, or phone
Adapts to changes in the work environment
Solid working knowledge of Internet Explorer and related issues (proxy, security settings, add-ons, etc.)
Basic familiarity with VPN/remote access
Basic working knowledge of networked and local printer configuration
Ability to multi-task/manage multiple projects/requests in a fast-paced environment
Self-motivated and reliable. Ability to work independently on projects as well as with a team
Troubleshooting Mobile Devices (Windows 8, Android, iOS, & IOS)
Working knowledge of Active Directory, Jabber, and account creation.
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