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Systems Analyst / IT Helpdesk

Location:Manila, Philippines (From home)

Education level: College/University
Education field: Business
Years of experience: more than 5
Rate: 10usd
Attributes that best describes:
Team player
Independent worker
Strong analytical skills

I have more than 3 years of IT Helpdesk experience for the largest global auction/art house in the world. I have handled different complex issues in the past. I have also been told that I have an eye for details. Below are some tasks performed in the past as an IT helpdesk:

1. Knowledge Base Creation
2. Account Creation/Deletion (MS Exchange/Active Directory)
3. O365 Administration
4. SharePoint Administration
5. Remote Assistance
6. Basic Networking (I have CCNA R&S up to the 3rd module)
7. JDEDewards Security (L2/L3 Support)
8. Reporting
9. Mentoring
10. Escalation Management

I also have more than 3 years of BPO experience wherein I have been a Sales Agent, a Tech Support, and Customer Support.

Contact by email View CV


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