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Process Improvement/VA

Location:Manila, Philippines (From home)

Education level: College/University
Education field: Business
Years of experience: more than 5
Attributes that best describes:
Team player
Strong analytical skills
Organised
Planner
Leader

Skills:
Thank you for taking the time to review my profile. I have been working in the Business Process industry for over 10 years as a Process Improvement Analyst and a Financial Planner for an Insurance and Investment company for over 3 years. Through my education and years of work experience I have developed high levels of competency in these areas of expertise such as as follows.
TRAININGS / PROJECTS / CERTIFICATIONS ATTENDED:
Six Sigma Green Belt Program
Customer Operations Performance Center (COPC 2011 CSP)
Project Management
IT – PCI (Payment Card Industry)
Quality Management System (QMS)
Information Security Management System (ISMS)
ISO 27001 – Information Security
Business Continuity Management (BCM-BCP)
Risk Management
Process Documentation and Process Design
Compliance Audit
SCIT and SQMT (Business Analytics)
Business Excellence
Online Document Management System
E – Learning Creation and Design
MANAGEMENT TRAINING:
Management by Using Analytical Skills
Measurements
Effective Telephone Communications
Advanced Selling
Coaching & Feedback
Proper Business Communications
Stress Management
Leadership Development Program 1 & 2

FINANCIAL SERVICES:
Financial Planning, Life Insurance
Mutual Funds
Estate Planning,
Trust Funds
Health Insurance
Accident Insurance
Wealth Management
Group Life Insurance
Retirement Fund
Stocks, Bonds, Equities

I have been performing numerous administrative tasks independently, MS Office software, research and data entry. I am also very comfortable communicating and writing both professionally and casually in the English language.

One of my favorite projects that I have been a part of was helping my company build our Business Continuity Management - Business Continuity Plan for Workforce Management in terms of calamity, Crisis management, Information security, Risk management in just 3 months. Another project I am very proud of is being a part of a team that developed an HR System and tool in tracking all employee information from a staff hiring to firing that increased the productivity and efficiency of every personnel working for the HR department. I was able to offer my suggestions and ideas on the project but most importantly the company relied upon me to set up and develop the project.

I would like to join a company that is looking for someone ready to work full time and that has passion for every job/task they are assigned. I work well with one person, small teams and large teams. My past employers and colleagues have told me they always appreciated that I was on time and my assignments were complete and done with quality. They also appreciated my willingness to offer help in anyway.

When I’m not working I enjoy spending quality time with family, advocating financial literacy to schools and organizations, running and biking with my children and traveling to a local beach for a much-needed relaxation. My hope is to join a company that I can be with for a very long time and become a valued member of the team."

 
 
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