Technical & Customer Support
Location:Manila, Philippines (From home)Education level: College/University
Education field: Engineering
Years of experience: more than 5
Attributes that best describes:
Experienced hard working professional who is looking forward to have a challenging job where my experiences, skills, and capabilities can be utilized to achieve clients goals and objectives. I have been working in the BPO Industry for more than 11 years, handled several projects in telesales/telemarketing: inbound and outbound, customer service accounts, technical support specifically ISP support, back-end processes like handling fraudulent charges issues, email handling and chat and administrative support, also a quality assurance specialist. Experienced in training newly hired individuals to be productive and expert in their new job.
A Manager for more than four years, Trainer/Coach for almost a year, efficient in making sure that the staffs on the account are highly motivated while maintaining excellent performance work standards and creating a working environment wherein everyone would feel that they are part of the success. I am very competitive in achieving my goals and consistent in completing tasks on time. Focused on improvement and exceeding customer/client expectations and satisfaction.
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