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image description Janela

Email Support/Live Chat in Manila

Location:Manila, Philippines (From home)

Education level: College/University
Education field: Education
Years of experience: more than 5
Rate: 8
Attributes that best describes:
Team player
Independent worker
Strong analytical skills

If you are looking for someone to man your ecommerce's customer support or if you need EMAIL SUPPORT and/or LIVE CHAT OPERATOR, I am your person. I have experience using Zendesk, Slack, Jira, LiveChat, Shopify, Google applications and more. I'd be happy to be your partner in making impact on customer service.

I have worked for a craft beer company, ecommerce websites, a swimwear company, and a crowdfunding platform as Email Support, Live Chat Operator, Order Processor, and Crowdfunding Strategist. All of these has helped me grow in the Customer Service field.

To give you an idea about my work ethics, I'd like to let you know what customer satisfaction is for me. It is the measurement of good customer service, wherein assistance or advice is provided to keep customers happy! Whether they are interested in the service/product or not, the goal is customer satisfaction as it plays a vital role in building strong relationships with consumers with an end goal to win their hearts! My principle in customer satisfaction comes from the Bible, "Do unto others what you want them to do unto you." I'm a customer myself and I want to treat anyone with the same service I'd like for myself!

I'm a really hardworking individual, dedicated, goal-driven, result-oriented with a keen eye to detail. My aim is to help my client achieve 'our' business goals through efficient and quality services.

If you want more than just getting the job done. I CAN DEFINITELY HELP! :)

Languages: N/A


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