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Customer Service/Management

Location:Chicago, Il, United States (Anywhere)

Education level: College/University
Education field: Business
Years of experience: more than 5
Attributes that best describes:
Team player
Independent worker
Strong analytical skills

Dedicated Manager with extensive experience leading, training and developing top performing technical teams to effectively support installation, maintenance, provisioning, testing and repair of a broad range of telecommunications and networking services for customers. Accomplished in analyzing key metrics and implementing improvement plans to optimize service quality, customer satisfaction ratings, team performance, and safety compliance. Take-charge professional with exceptional communication skills, analytical aptitude, and leadership skills; respected by customers, colleagues and team members for customer service mentality, tenacious troubleshooting skills, and unwavering commitment to service excellence

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