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Plain-language writing and editing

Location:Montreal, QC, Canada (From home)

Education level: High school graduate
Education field: Communication and journalism
Years of experience: more than 5
Attributes that best describes:
Team player
Good communicator

I'm an experienced technical writer/information architect with expertise in creating customer documentation in diverse formats, including Wikis, context-sensitive multi-volume help, online demos, mouse-over help, FAQs, PDFs, printed manuals, user cards and interactive workbooks. I find the right solution to enhance the customer's experience and increase the ease-of-use and satisfaction with a product by providing useful documentation in a variety of media.

I am a passionate customer advocate, and always find ways of improving the customer's experience. I build relationships internally to make my documentation reusable for internal and external customers such as training, sales, marketing and support. I also facilitate Design Thinking projects for customer engagement.

I'm a power user of FrameMaker, WebWorks, and the Adobe Technical Suite, and XML-based authoring tools. I’m experienced with working in Content Management Systems and Wikis. I’m fearless about learning new software and technology. I am active in User-Centred Design, designing and critiquing interfaces for maximum ease of use.

I'll give your customers a helpful voice they can trust.

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