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Plain-language writing and editing in Montreal

Location:Montreal, QC, Canada (From home)

Education level: College/University
Education field: Communication and journalism
Years of experience: more than 5
Rate: 45
Attributes that best describes:
Team player
Independent worker
Strong analytical skills
Good communicator

I'm an experienced technical writer/information architect with expertise in creating customer documentation in diverse formats, including support portals, Wikis, context-sensitive help, videos, mouse-over help, FAQs, PDFs, printed manuals, user cards and interactive workbooks. I find the right solution to enhance the customer's experience and increase the ease-of-use and satisfaction with a product by providing useful documentation in a variety of media.

I am a passionate customer advocate, and always find ways of improving the customer's experience. I build relationships internally to make my documentation reusable for internal and external customers such as training, sales, marketing and support. I also facilitate Design Thinking projects for customer engagement.

I'm a power user of MadCap Flare, FrameMaker and XML-based authoring tools. I’m experienced with working in content management and version control systems, and writing for translation. I’m fearless about learning new software and technology. I am active in User-Centred Design, designing and critiquing interfaces for maximum ease of use.

I'll give your customers a helpful voice they can trust.

Languages: N/A


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