Customer Service &Technical Support
Location:Lahore , Pakistan (Anywhere)Education level: College/University
Education field: Business
Years of experience: more than 5
Attributes that best describes:
I am a Graduate BBA an ambitious customer service team leader who has a long track record of exceeding set targets. I offer an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Dedicated customer service manager with 7+ years of experience in "big box" product line service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.
Respected builder and leader of customer-focused teams; enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and organization operations policies.
Over the last 8 years, I have developed a wide range of skills as a customer support and technical support manager, I have gained the knowledge and skills in handling different customers and team scenarios.
• AREAS OF EXPERTISE
• Customer Service Management
• Team-building & Training
• Complaint Handling & Resolution
• Front-End Supervision
• Cost-Reduction Strategies
• Customer Satisfaction Enhancement
• Order Fulfillment
• Multi- Tasking
o Email and forum support. (Zendesk, Zoho, Helpscout, OsTickets, Asana)
o Software Troubleshooting / Quality Assurance Specialist
o Screen share support / Gotoassist / Teamviewer
o PC Troubleshooting (Virus & Spyware Removal, Networking)
o Windows Manager Services Setup / Install
o Inbound/Outbound Calls
o Antivirus and Anti-Spyware Programs
I am customer focused professional who possesses a strong sense of urgency with regard to client satisfaction. I have superb interpersonal and communication skills, coupled with excellent relationship building capabilities. I work quickly and am very thorough and organized.
I work with quality and quantity both ways. I have all the facilities a client must need. Good and stable internet connections. I can work according to any time-zone. I am a professional and you can get an advantage of it by allowing me to work with you.
I am looking forward to being part of a company who will be able to give me a new experience and enhance my skills.
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