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Business Process Analysis, Writing in Hamilton

Location:Hamilton, ON, Canada (From home)

Education level: Some college/University
Education field: Psychology
Years of experience: more than 5
Attributes that best describes:
Independent worker
Strong analytical skills
Good communicator

For over 25-years I have managed my own small company providing consulting services in the field of Business Process Analysis and Documentation. As part of my services I have written user guides, instruction manuals and course material for enterprise software programs, including Engineering software used at Bruce Nuclear Power.
My consulting services consisted of interviewing employees to determine the present process, documenting the process in a process map, presenting the information, and working with employees and management to improve the process. Documentation of the new process took many formats depending on the requirements of the company. If user guides, including software documentation, were required I learned the software on my own.
My skills have been honed over the years while working with many different companies and institutions, and with all levels of employees. I am very diplomatic, and because I do not have a technical background, I always write for the user, rather than for the technical people. I have learned to translate complicated into easy to understand.
I have also written material for web sites. About five years ago I had the opportunity to write a few articles for a New York city blog that was directed towards women.

Languages: N/A


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