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Customer Support Representative

Location:Bucharest , Romania (Anywhere)

Education level: College/University
Education field: Communication and journalism
Years of experience: more than 5
Attributes that best describes:
Independent worker
Strong analytical skills
Good communicator

I specialize in customer support, having been working in the field since 2011; I have also been a customer support team supervisor for 2 years before leaving my former employer and turning freelance.

I can make use of the proper means to ensure fast and professional customer communication. I have experience in e-mail as well as chat helpdesk support, platform based or not, as well as customizing and working with various platforms such as Zendesk, Freshdesk and Deskpro, from setting up templates/canned answers to implementing products.

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