Location:Ottawa, ON, Canada (Anywhere)Education level: College/University
Education field: Business
Years of experience: more than 5
Attributes that best describes:
Strong analytical skills
I have completed my Bachelor’s degree in Science and Masters in Computers Applications. At present I am pursuing a year Post Graduate Certificate in Project Management from Algonquin College.
I have worked in various IT Organizations throughout my career.
I hold more than 6 years of experience in managing IT related improvement projects, IT Service Management processes and quality management.
My recent organization was British Council. I spent around 5 and half year working in different roles such as Project Manager, Project Coordinator, Quality and Change Manager.
As part of project management, we used to work on the projects aligned to organization strategy. We used to create project charter, create project plan project, manage communication with stakeholders, presiding status meetings for management review, and schedule plans using tools such as MSP, Managing and highlighting risk and raising changes as needed. We also used to create standard templates for the projects for smooth communication and standardization.
For Quality Management, I was accountable for ensuring quality in the services delivered to customers. To achieve this, we used to do lay down quality standards, do audits, train people, and identify the root cause to identify improvement projects to achieve effectiveness.
I also obtained some certification such as ITIL V3, Prince 2 practitioner certificate. Then for Quality I did quality training such as Lean Six Sigma, Value Stream training and Agile methods.
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