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Warranty administrator

Location:Johannesburg, South Africa (From home)

Education level: High school graduate
Education field: Education
Years of experience: more than 5
Attributes that best describes:
Strong analytical skills
Good communicator

I have been involved in the motor industry for just over 17 years. I worked for Peugeot SA as a contractor employed by TRM. My work involved investigating customer complaints, negotiating and finding an amicable solution. I have gained experience in terms of warranty policies. I have also gained experience relating to the out of warranty policy (gesture of goodwill). I assisted with Motorite claim rejections, due to a contract termination by Peugeot SA between themselves and Motorite. I am familiar with the procedure of recall campaigns. I have assisted with vehicle warranties and contracts. I am committed to my work in terms of analyzing a problem and finding a solution. I know how to adhere to policies and procedures. I believe in going the extra mile to ensure customer, dealer and manufacturer satisfaction. I have a passion for customer care. I am a fast learner. I will do nothing without authorization, or without being sure that what I am doing is correct. I am skilled in keeping records and giving feedback.

Languages: N/A


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