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I.T. Support (MCSE, MCITP, MCSA)

Location:Toronto, ON, Canada (Anywhere)

Education level: Masters
Education field: Computer Sciences
Years of experience: more than 5
Attributes that best describes:
Team player

I am an experienced I.T. professional currently working as freelancer / owner.

As far as my professional skills are concerned, I am a customer-focus I.T. professional with more than 6 years of experience with broad spectrum of Computer Operating Systems, Softwares, hardwares and network peripherals. Exceptional customer service skills; consistently conveys competence & concern to end users. Strong ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution & customer satisfaction on priority with 24/7 availability. I did my Master's of Science in I.T and Master's of Computer Application from Punjab Technical University, Jalandhar, INDIA. Apart from this I earned global I.T. Cert. in Microsoft Windows Server 2003 / 2008. I have Strong knowledge in Avaya, Polycom VoIP phones, Tape Drives, Desktops and Server administration and technical support in providing L2 & L3 support. Professional hands on experience in designing cables, structured network cabling such as STP, UTP, coaxial, Punching of I/O ports, assembling Racks, server room & data center equipments i.e. L2/L3 routers & switches(NetGear,CISCO, TP-Link, D-Link) with in depth knowledge of LAN,WAN,TCI/IP,OSI,DNS,DHCP,HTTP,FTP,Telnet,Tracert,IMAP,POP3,SMTP, IPv4, IPv6, Topologies, Symantec Ghost Image, Active Directory Management MS Office Applications.

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