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image description Irfan

Project Management in Montreal

Location:Montreal, QC, Canada (Anywhere)

Education level: Masters
Education field: Computer Sciences
Years of experience: more than 5
Attributes that best describes:
Team player
Good communicator

Customer Service
Project and Order Management
Service Deck Solutions
Customer Service
Incident Management
Software testing
Application Support
HP Service Manager
Quality Management
Management Reporting
• 12+ years of experience in IT/ Service industry and non BPO industry across various verticals
• Worked as Project Manager – Infrastructure Services in IBM India Pvt. Ltd., Chennai
• Worked as ITO Service Delivery Consultant / Project Lead in HP GLOBAL e-BUSINESS OPERATIONS PRIVATE LTD
• Worked as Financial Analyst in TCS e-SERVE INDIA LTD
• Worked as Financial Analyst in RR DONNELLEY
• Worked as Senior Audit Executive in SUKUMAR & ASSOCIATES (NSUV & CO)
Operating System : Windows XP, Vista, Windows 7 and Windows 10
Software & Tools : HP Service Manager, Minitab 16, SAP SD (End User), MS Visio 2010, 2013 & 2016,
MS Projects 2010, 2013 & 2016, Citix Application, MS-office Application 2010, 2013
& 2016, Adobe Photoshop, SharePoint, QlickView, QTP, QC, Load Runner, Win Runner
• Certification in PRINCE2 Foundation and Registered Practitioner
• Certification in ITIL V3 Foundation, Service Operation and Release, Control and Validation and Planning, Protection & Optimization
• Certification in Scrum Fundamentals
• Undergone PMP Certification training in Registered Project Management Institute & Member of PMI
• Undergone MS Project Certification training in Registered Project Management Institute & Member of PMI
• Undergone Lean Six Sigma Green Belt training in Hewlett Packard
• Certification in SAP (Compass) from Hewlett Packard certified trainers

Languages: N/A


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