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Location:Toronto, ON, Canada (Anywhere)

Education level: College/University
Education field:
Years of experience: more than 5


Synopsis I have a diverse 15-year profile of IT infrastructure projects and business support for commodities manufacturing, transportation, and trade, energy distribution, banking, insurance, wealth management, corporate law, international television broadcasting, research & development, modular off-site manufacturing and construction of residential, commercial, industrial and government projects. Sharp aptitude for learning new technologies and business, excelling in support of business-critical operations. Exceptional exposure and proficiency in IT infrastructure, networking, and communications, end-user hardware, application support, refresh, migration and maintenance project cycles. I have reported to department managers, directors and presidents providing accurate situation assessments and consulting for performance-driven environments. My team has always received my undivided attention to detail and coaching criticism. I am looking to contribute my ongoing experience and passion for technology in return for the opportunity to grow and expand my application of knowledge and ability.
Technical Scope
Resource Administration: · Symantec Altiris distributed endpoint administration, application deployment · VM Airwatch Apple, Android, Blackberry Enterprise Server (BES) mobile device platforms · Active Directory users, objects, groups, policy, compliance auditing · Microsoft SCCM systems and applications management · PDQ Silent patch and application deployment · Microsoft Office and Exchange 2003, 2010, 2013, 365 · Symantec, Norton, Kaspersky, McAfee Antivirus · IBM Lotus Notes 6 and 8 · Citrix virtualization, networking, software as a service (SaaS), cloud computing · File, Print, DNS, DHCP servers · Data storage and backup via NAS, snapshot, tape · Incident support, onsite, field mobile support 2nd, 3rd level, after hours on-call · Planned service outages, Request for Change Network and Communications: · Cisco switches, routers, IP telephony, VPN, wireless network infrastructure · Cisco stealth watch network intrusion detection, firewall intrusion prevention · SolarWinds SNMP network and systems management Vendors: · Network and Cellular: Bell, Rogers, Telus, Ontera, Northern Telecom · Hardware: Dell, IBM, Cisco, HP, Lexmark, Ricoh · Software: Microsoft, IBM, Salesforce, Adobe, Autodesk, Symantec End User: · Environments up to 40,000 global users · Executive, Corporate, Office, Union, Trade Floor, Client Facing Teller, Manufacturing, Transportation · PC desktop, laptop, tablet, IP telephony, cell phone hardware upgrade · Office and proprietary in-house application support · Helpdesk application support, remote assistance · User account and data migration Formal Education: · 2015 CCNP CSCO12351973 · 2006 Centennial College Advanced Diploma Network Professional
Information-Technology Experience & Employment History
Senator Group 2016 – 2017 Projects and Assets ~ 10 Billion CAD IT Consultant (Contract) Senator Group provides turnkey mobile modular buildings and large-scale, multi-story, factory-built residential, commercial, industrial and government construction projects including HydroOne, RCMP, Canada National Defence, and Ontario Healthcare. · Support of President, day to day corporate operations, engineering and project management departments · Office relocation, servers, network, end user hardware · End-user applications: Adobe Acrobat, Autodesk AutoCAD · End-user hardware: Desktop, Cellular, Printers, Plotters · End-user account and hardware setup for new users and terminations · Hardware refresh and user data/account migration · Data storage, security, and backup via NAS, snapshot backup · Support of tendering via MERX, BidnGo,, HydroOne · Microsoft Office 2010, Exchange · Kaspersky Endpoint Security · Lotus Notes 8 · Support for remote users, on call · 3rd party vendors Rogers, Telus
Dollar Financial Global Corporation 2016 Revenue ~ $5 Billion USD Symantec Altiris Consultant (Contract) DFC Global Corp is a financial services group with over 1000 locations in seven countries providing short-term loans, and gold buying services. DFG's brands include Money Mart (Canada), The Money Shop (UK and Ireland), Loan Mart, Insta-Cheques, and We The People. · Design, documentation, and execution of software package deployments for distributed retail customer facing environment. · Design deployment process for patches and updates · Microsoft Windows, Office patches, remote scripts, settings · Administrate system level 3rd party financial applications · Distributed Endpoint administration · After hours service outage planning · Escalation point for end-user applications · Solution and process documentation · Knowledgebase documentation · End-user how to documentation · Request for change documentation and approval · Post implementation support
Tembec Feb 2011 – 2016 Assets ~ 1.2 Billion CAD IT Consultant (Contract) Tembec is a global leader in manufacturing lumber, pulp, and paper commodities. · Responsible for fluid day to day information technology operations in Ontario and Quebec · 20+ manufacturing, production and transportation facilities worldwide. · Support of head office and trade floor in Toronto, 1,200 corporate and 5,000 union employees across firm · Hardware refresh for business-critical technology and infrastructure assets · 3rd Party vendor communications for administrative and infrastructure migration initiatives · Network traffic monitoring, and security auditing via Stealthwatch and SolarWinds · Planned service outages and configuration changes for Server and Network infrastructure · Migration from MacAfee to Kaspersky Enterprise End Point Security – Net Deploy
· Wireless Network Management, Access Point upgrade · Evaluating and purchasing end user hardware for ongoing refresh cycle · Migration from Bes 6 to BES 10, then to VM Ware Airwatch 2.0 · Managed fleet of 500 Telus smartphone devices, service plans, and hardware upgrade purchasing · Commodity trade floor logistics · DNS, DHCP Server, File Print Server, VM Servers, Exchange, Active Directory · Exchange migration to Microsoft Cloud and Office 365 · AD Auditing for compliance and inactive accounts · Application deployment via PDQ network deployment · UPS upgrade and installation · IT Logistics for sale of productions facilities · Call manager upgrade and testing · Network cable runs via 3rd party contractor · 3rd Party Vendor and business partner logistics · Data backup via snapshot and tapes · Mobile, Field and Remote support of ongoing IT operations · After hours incident management and coordination
CapGemini for Hydro One 2010 – 2011 Assets ~ 20 Billion USD IT Consultant (Contract) Inergi is a subsidiary of CapGemini which facilitates the operation of shared infrastructure resources. · Responsible for executing hardware refresh to existing Hydro One and Inergi end users · Responsible for meeting targeted refresh quotas · IBM standardized environment · Union client environment · Mobile technician
Sun Life Financial 2009 - 2010 Assets ~ 490 Billion CAD IT Consultant (contract) Sun Life offers leading international financial services, insurance products, and wealth management. · · Responsible for fluid day to day operations and support of 400 clients residing at the Toronto Atria location · Client base consists of technology development/support, call center representatives and executive staff · Responsible for consulting, scheduling and executing an ongoing hardware refresh cycle · SCCM 2007 software distribution / operating system deployment · Data backup and restoration via USMT (user state migration) · Responsible for resolution of 2nd/3rd Level ticket escalations and meeting SLA requirements · Facilitating new hire client technology setup · Blackberry Enterprise Server user management. hardware refresh · Responsible for secure data destruction and equipment disposal cycle · Safeboot laptop hard disk data encryption · IBM Lotus Notes 6 and 8 environment · G20 Summit client accommodation
CIBC Technology Support Center 2008 – 2009 Assets ~ 350 Billion CAD System Administrator for CIBC banking technology (contract) CIBC has international operations in the United States, Canada, the Caribbean, Asia, and Europe. Globally, CIBC serves more than eleven million clients in Retail and Business Banking, Wealth Management, and Capital Markets. · Support of 39,000 CIBC Standardized Desktop clients across Canada · Support of Retail Branches, Mobile Brokers ( Insurance/Mortgage/Traders), Trade floor · Subject Matter Expert for 4,500 VIP Wood Gundy and Talvest Private Investment clients · Absorbed 3rd party support for Talvest Brokerage into an intergraded in-house support center · 3rd Party vendor communications for HEAT ticketing and knowledge base migration from Talvest into CIBC · Support Wood Gundy Head Office · Maintain a high level of communication between all technology support departments · Thrive in a performance driven support of a demanding high-pressure environment · Escalate tickets to meet real-time end-user requirements and SLA agreements · Remote access/asset management via Altiris Console, Carbon Copy, and VNC · Citrix environment, application and token support ( RSA ACE Server and PS4 Citrix Console ) · Blackberry handheld support in a Blackberry Enterprise Server environment · Softgrid application support · Tape and Snapshot file restore · AD user/policy management · MAC support and documentation · Knowledgebase article review and revision · Responsible for complying with strict data privacy and confidentiality standards · Providing end users with outstanding technical and customer service in a call center environment
CIBC Wood Gundy Head Office 2007 – 2008 Assets ~ 350 Billion CAD Infrastructure Technology Operations - Technical Process Analyst (contract) Wood Gundy is a private client brokerage, investment, and capital intake operation of CIBC World Markets · Support 3,000 VIP clients across 98 Canadian locations · Support for high profile clients (VPs, Executive Directors and Investment Advisors) · Performance driven support of a demanding high-pressure environment · Redesigned and executed changes in the backup tape process, inventory/asset tracking · Communicating and documenting plans of action and clear guidelines · Collaboration with Business Analysts and Project Management · Ongoing desktop hardware refresh cycle · Support the testing environment for Windows XP migration · Windows XP Rollout · Post-deployment desktop configuration and end-user data migration · Identifying and pilot testing business requirements · RFC documentation for external vendors · Collaborate with 3rd party vendors from FP Solutions, Soroc, Maximizer, HP and Lexmark · Pilot testing multifunction printers from HP and Lexmark · Responsible for staging/imaging PCs via Altiris · Remote access/asset management via Altiris Console and Carbon Copy · Responsible for providing weekly hard drive space usage reports for all Wood Gundy servers · Responsible for identifying non-business related data on storage servers · Citrix access via RSA authentication, end-user intake process, and external remote access · Responsible for updating Reuters QUID database · Lotus Notes installation support · Collaborated with application developers to resolve production issues for in-house software. · Escalation of tickets to meet real-time end-user requirements and SLA agreements · Responsible for complying with strict data privacy and confidentiality standards
GlassTech Media Inc. 2004 – 2005 Research and Development Technician (Contract) Osler, Hoskin & Harcourt LLP. 2007 Revenue ~$2 Billion CAD Application Support Technician (Contract) Osler, Hoskin & Harcourt LLP is one of Canada's largest business law firms practicing nationally and internationally from its offices in Canada and New York. It is one of Bay Street's "Seven Sisters". Clients include industry and business firms in all segments of the market and at various stages in the growth of their businesses. · Support for 1,000 clients in Toronto, New York, Montreal, Calgary and Ottawa · Supported Firm Partners, VPs, Legal Professionals, Legal Secretary Assistants and firm clients/guests · Documented and managed support tickets using Hornbill Supportworks · Deskside support for IBM Desktops, IBM, and Dell Laptops · Firm-wide laptop hardware refresh · Supported Blackberry services and a Blackberry Enterprise Server environment · Loner pool of 60 Laptops and 20 Blackberries · BES Server international user support · AD user/policy management · Norton Corp Antivirus · Citrix remote access environment using Safeword Silver2000 Keyfob authentication devices · Configuration of Biometric fingerprint pre-boot user authentication · 3rd party vendor wireless network guest SMS Text Messaging authentication implementation · IBM Director remote desktop access · Highly customized version of Microsoft Office geared towards the legal environment · Imanage – an enterprise document and data management system · Computrace theft recovery and remote data destruction · LaserTrack printing management, general printing, scanning and ePDF printing · PC Imaging using Symantec (Norton Ghost) · 24 hour on-call support shift
Russian Television Network of Canada 2006 ~ 150 TV Channels End User Support Technician (Contract) is a subscription-based IP-TV network broadcasting Russian local television channels · Support clients serviced across Canada and USA · Customer information, ticket documentation and tracking via web CRM portal · Bandwidth monitoring and throughput troubleshooting · HTTP and HTTPS remote access to customer router and IP-TV Set Top Box · In-house office desktop, laptop, printer, Windows XP, MS-Office support · Troubleshooting/testing in-house web-based user administration tools · BPX call records monitoring, voicemail monitoring, and system configuration · Self-help support document editing and publication · 24 HR Pager · Pilot Personal Video Recording and Electronic Programming Guide advanced menu features · User Menu Interface Migration · Customer Premises Equipment installation and configuration · Ethernet Cat5 cable running and crimping · Installation outsourcing coordinator · DVD to WMV conversion · Microsoft Indexing services configuration · Automated batch execution
Interactive touchscreen multimedia presentation technology product development · Development of “Interactive Glass” - an acoustic multi-sensor tactile touch-screen technology · Designing, building, testing and deploying 2 models of tactile touch-screen products · Acoustic tactile sensor installation, testing and calibration and proprietary application configuration · Intergrading complete PCs on a component level into custom designed metal frames · Custom glass, aluminum, and rubber manufacturing · Ongoing changes to design criteria for customer equipment at blueprint level · Designing and implementing physical security · Implementing 802.11x secure wireless access · Hard disk imaging using Symantec (Norton Ghost) · Remote access via and RDP · On-site and off-site technical support · Prepared and executed 2 tradeshow events exhibiting Interactive Glass and subsequent products
Client Consulting Services
· Privacy, confidentiality and legal non-disclosure
· Modular off-site residential, commercial construction and manufacturing
· Financial, banking, and insurance industry security clearance: Wood Gundy, CIBC, and Sun Life
· Chemical, lumber, pulp and paper commodities trade floor
· Health and Safety board member and Fire Martial
· Mobile, onsite and remote access emergency support
Activities and Interests
References Available
Centennial College 2002 – 2003 Founder and President of the CCSAI Study Group Centennial College of Applied Arts and Technology is a diploma and degree-granting college located in Toronto, Ontario, Canada. It is the oldest publicly funded college in Ontario. · As the group’s official representative I managed five executive members · Logistic tasks included generating lesson plans, and facilitating fundraiser activities · Instructors appeared as speakers and held private after class lectures · The extreme success of our group drew an average attendance of 20~25 persons every session with record attendance of well over 40 students

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