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ICT SERVICE ORIENTED ARCHITECT

Location:Hyderabad, India (Anywhere)

Education level: College/University
Education field: Business
Years of experience: more than 5
Attributes that best describes:
Team player
Strong analytical skills
Good communicator
Organised
Leader

Skills:
I have total 28 years of professional experience which include 18 years experience on IT Service Design, Implement & Management with revenue targets. I have designed, implemented and managed IT projects for domestic and global customers in (Americas, Europe, Africa & Asia) by sourcing and contract management. These projects were delivered onsite, offshore or hybrid through technical skill identification and development.

Experience include design, implement and manage Application & Infrastructure at Data Center, Disaster Recovery Center, Network Operation Center, Contact Center, End User Computing, Service Desk, for customers. These responsibilities spanned across all processes of ITIL Service Life Cycle. I was instrumental and recognized to implement ISO 20000 processes across IT function. Improved transaction response time of core banking application from branches & ATMs' for a African bank.

 
 
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