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image description Lorena

Email and Chat Support in Manila

Location:Manila, Philippines (From home)

Education level: College/University
Education field: Psychology
Years of experience: more than 5
Attributes that best describes:
Flexible
Good communicator
Organised
Planner
Artistic

Skills:
EMPLOYMENT HISTORY
________________________________________________________________

ADVANCE CONTACT SOLUTIONS INC. now known as ALORICA
PERIOD: July 5, 2007 to April 3, 2008
INDUSTRY: Call Center
ACCOUNT: Airline Account - American Trans Air
POSITION: Customer Service Associate (Domestic and International)
JOB DESCRIPTION: Address general customer inquiries with up to date accurate information.Process New Reservations and Re-protection for Irregular Operations.Travel Consultation (Offering great deals, promos and discounts) and Sales (Recommend customers to the affiliate products that suited customer’s travel needs)

TELETECH PAMPANGA
PERIOD: September 15, 2008 to February 26, 2009
INDUSTRY: Call Center
ACCOUNT: TELCO Account - T- Mobile USA
POSITION: Customer Service Representative
JOB DESCRIPTION: Deals with customer’s inquiries – providing accurate information. Troubleshooting T- Mobile Phones. Process Payments and New Phone Line Applications and Sales (Selling T- Mobile Phones that suits the customer’s needs).

EMERSON ELECTRIC (ASIA) Ltd.
EEAL-ROHQ

PERIOD: April 26, 2010 to April 12, 2013
INDUSTRY: Engineering Field
DEPARTMENT: Retail Solutions
POSITION: Associate Technician, Office Staff
JOB DESCRIPTION: Monitoring incoming alarms and perform parametric analysis and diagnostics based on alarms received for Remote Monitoring Service. Coordinates with Customer Engineers and Store Managers regarding the results of their Maintenance and Services Conducted and Perform equipment observations and adjustments using installed monitoring programs....

WNS
PERIOD: March 24, 2014 to June 2, 2015
INDUSTRY: Call Center
ACCOUNT: Airline Account – United Airlines
POSITION: Senior Associate – Ops
JOB DESCRIPTION: Conducting Airline Reservations, Modifying Travel Plans and providing updated and accurate information for inquiries. Re protecting customers on Irregular Operations. Managing sales and at the same giving the best deals and lowest fares. Providing the friendliest Service.

CONCENTRIX CUBAO
PERIOD: July 11, 2015 – July 3, 2016
INDUSTRY: BPO
ACCOUNT: UBER (US Based)
POSITION: Multi-skilled Agent for Driver’s Activations and Driver Tier 1
JOB DESCRIPTION: Non-Voice Support – Email and Chat Support for Driver’s activation support – Verifying and approving vehicle documents, Driver’s License and checking Background check for possible Partner Driver and providing assistance for prospect partners regarding the application and background check process. Email Support for Driver Tier 1 for General Inquiries, conducting necessary adjustments for Uber trips and fares, handling Driver and Rider complaints, freehand email assistance for important queries regarding application process, emergency situations, complaints and special promotions and events…



Languages: N/A

 

 
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