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image description Michelle

Research, Insight & CX in London

Location:London, ON, Canada (Anywhere)

Education level: College/University
Education field: Other
Years of experience: more than 5
Attributes that best describes:
Team player
Strong analytical skills

I love what I do - partner with colleagues and businesses to get under the skin of a problem and deliver insight which can create change. I understand customers, their needs and experiences through the right tool for the problem. I have experience of employing a range of research methods, across qualitative and quantitative disciplines. I want to deliver impactful stories and work with my audience to deliver what works for them.

Key skills:

• Scoping, design & delivery of research
• Identifying compelling insights
• Customer experience management
• Workshop design & facilitation
• Presentation delivery • Driving customer-focused culture
• Cross-functional collaborator
• Agile & waterfall projects
• Project management
• Budget, vendor & contract management

Languages: N/A


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