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Claims Specialist; Teacher

Location:Toronto, ON, Canada (Anywhere)

Education level: College/University
Education field: Business
Years of experience: 2 - 5 years
Attributes that best describes:
Team player
Good communicator
Pragmatic
Leader
Curious

Skills:
Zurich International Programs  Professional Certification
Zurich Insurance Company
• Certification training develops ability to deliver consistent service across countries to global customers.

Chartered Insurance Professional  Professional Designation
Insurance Institute of Canada
• In progress
• Completed courses in Property Insurance, Auto Insurance, Loss Adjusting, Underwriting, and Brokering

Canadian Risk Management  Professional Designation
Global Risk Management Institute
• In progress
• Completed course in Principles of Risk Management

Bachelor of Commerce  Double Major: Information Systems & Human Resource Management
Carleton University  Sprott School of Business
• Completed: April 2015
• Information Systems: Strong understanding of data analytics, database administration, and application development. I have worked with SAP, SQL, Java programming, and business process modelling and design software.
• Human Resource Management: Studies in Training & Development, Organizational Behaviour, Change Management, and Project Management.
• Further courses taken in Marketing (B2B and B2C), Strategic Management, Supply Chain Management.
• Proficient ability working with Microsoft Windows, Word, Outlook, PowerPoint, Excel, Project, and Visio.

Event Management Course  Event Management Training
EventTrix – International Accreditation
• Completed: March 2015
• Gained knowledge on the principles of event and project management. Increased understanding of managing costs and contracts.

WORK EXPERIENCE
Commercial Property Claim Specialist  June 2015 – Present
Zurich Insurance Company
• Ensure excellent customer service by proactively communicating information to international customers.
• Gather and analyze relevant facts and utilize applicable law to determine policy verification and coverage determination for claims.
• Contribute to profitable growth by presenting risk insight, information and trends to Business Unit or customers.


Teaching Assistant  September 2012 – April 2015
Carleton University, Sprott School of Business
• Work collaboratively with the course Instructor and fellow Teaching Assistants to ensure that all course material is effectively provided to the students.
• Providing supplemental instructional support through the evaluation of assignments and tests, computing and recording results, and providing course instructor and students with feedback.

Deputy Administration Officer  September 2011 – April 2015
Royal Canadian Air Cadets
• Ensure that all documents are collected, and maintained accurately - record of attendance, medical history documentation, annual verification, and recruiting – in order to maintain an up-to-date and accurate filing system.
• Support operations team as required and provide the Commanding Officer with feedback.

Marketing Agent  May 2012 – August 2012
Toronto Star Newspaper
• Effectively used communication skills to advertise and market the Toronto Star Newspaper, thus increasing personal and overall sales.
• Acquired strong interpersonal and problem solving skills while dealing with customers resulting in customer satisfaction.

Sales Associate  May 2012 – Aug 2012
Abercrombie & Fitch
• Ensured that all customers were treated with the utmost respect in order to achieve high customer satisfaction
• Market and uphold the brand and image of the company in order to retain customer loyalty and gain the interest of potential customers

CO-CURRICULAR EXPERIENCE
Women’s Innovation Network  June 2015 – Present
Zurich Insurance Company
• Corporate learning and networking group facilitating professional and personal growth.
• Facilitator and founding member of WINspire, which is a group mentorship program allowing Zurich employees at all levels to connect and learn from each other.

Meals On Wheels  June 2015 – Present
• Volunteer with delivering meals to individuals at home who are unable to purchase or prepare their own meals.

Junior Achievement Advisor  November 2015 – November 2016
Junior Achievement Central
• Business advisor, role model, and supervisor to a group of 15-30 high school students, helping them develop an understanding of business and entrepreneurship through our ‘hands-on’ venture program.

Sprott Business Councilor  January 2014 – January 2015
Carleton University Student Association
• Attend all student government meetings and openly communicate with the council members the ideas and needs of the students within the faculty of business.
• Work together with the council team to build a better Carleton and to continuously improve the student experience.

DECA Competitor  September 2012 – April 2015
Sprott School of Business
• Work cohesively with team members to compete at the regional and provincial levels.
• In depth analysis of a business case and presentation of findings to a panel of judges.

Mindtrust Leadership Program  January 2015 – March 2015
Sprott School of Business
• Learn new strategies and concepts about leadership from industry professionals.
• Gain practical leadership experience through real-world problems.

 
 
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