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Customer Service Operations Manager

Location:Manila, Philippines (Anywhere)

Education level: College/University
Education field: Psychology
Years of experience: more than 5
Attributes that best describes:
Independent worker
Flexible
Good communicator
Organised
Leader

Skills:
Total of 14 years of experience in Relational departments of Organizations demonstrating the ability to handle diverse and multi-cultural teams of professionals to different level of success in a fast paced environment.
 Over 8 years of experience in startup companies, concentrating in call center setup, strategic planning, QA implementation, learning and development, Risk analysis, product management and project management.
 5 years of experience in cryptocurrency and FOREX trades. Expertise in analyzing Forex market and market trends for high profitability.
 As a leader of the customer services department, has taken the key role of improving customer service experience through different tactics: selection of candidates, mentoring, directing, training, supervision in overall functions, administration of staff customer service, risk and quality assurance operations, focusing on handling top-notch professional support and services, personal interaction to customers, and resolving customer inquiries and variety of complex issues.


SIx SIgma Green Belt Certified

 
 
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