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Customer Serving

Location:Toronto, ON, Canada (Anywhere)

Education level: College/University
Education field: Business
Years of experience: 2 - 5 years
Attributes that best describes:
Team player
Independent worker
Strong analytical skills
Good communicator

Bachelor of Commerce (Management specialist with focus on Marketing)
Rotman Commerce, University of Toronto (Class of 2018)

Chinese Undergraduate Association, University of Toronto
Director, Public Relations CUA

Chinese Undergraduate Association, University of Toronto
Assistant, Public Relation Department CUA

Waitress, One Hour Cafeteria, (Toronto, Canada)
• Effectively and efficiently managed to look after 30+ seats and maintain satisfied customers
• Presented, promoted, and convinced customers to try “Specialty” items on the menu
• Computerized POS processing

• Language: English (Fluent), Mandarin (Fluent), French (Beginner)
• Technical: PowerPoint, Excel, Advanced Internet research, Google Doc, Outlook, iMovie, Adobe After Effects
• Writing: Experienced in business writing
• Personal: Detail-oriented, self-motivated, customer-service, time management, teamwork and collaborator
• Social Media: Instagram, Facebook, YouTube
• Marketing: A/B testing, Digital Marketing, SEM, SEO, Database Knowledge

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