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image description Marilyn

Exceptional Customer Service Rep. in Manila

Location:Manila, Philippines (From home)

Education level: College/University
Education field: Communication and journalism
Years of experience:

Qualification Summary

Experience: Customer service professional with 2+ years in call centers and sales services

Efficient: Adept at handling various calls on a daily basis while consistently resolving client issues in a short time spam

Skilled: Possess exceptional customer service skills, with customer regularly commending received support,
Bilingual: English, Tagalog, Mandarin

Customer Service: Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention
Familiarized all company products and services to be able to answer all customer questions quickly and efficiently and collect payments through credit cards. Knowledgeably in Photoshop, canva, graphic designs, transcription, data entry graphic design, chat and email support, research, social media manager, and social media advertising.

Received source data such as customer names, addresses, phone numbers and credit card information and enter data into various customer service software
Perform data entry and retrieval with software such as Microsoft Office(Word, Excel) and PowerPoint,
Able to set up Laptop, headphones, microphones, Skype, or any other client services to converse with customers and forward calls to supervisors.

Conversational in English during heated exchanges with irate customers and reach a peaceful resolution
Persuade customers to listen on how to manage their accounts and make payments afterward or consider to make a partial payment at least.

Languages: N/A


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