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image description Denise Marrylou

Customer Support/Operations Support in Manila

Location:Manila, Philippines (From home)

Education level: College/University
Education field: Other
Years of experience: 2 - 5 years
Rate: 3
Attributes that best describes:
Independent worker

Virtual Assistant (Data Entry)

Data Miners

Pulling up the address on google maps and search for the following categories: Realtor, Insurance Agent, Mortgage Broker, Dentist/Dental, and Spas and Salons and getting their Contact information such as address, phone number and email address.

Creating and adding business contact details in the website.


Gathering contact information from Podcast's shows such as email address, phone number, twitter and instagram account.

Real Estate

Searching for properties via Zilllow, setting the target area and buying criteria by creating/sketching map via google.

Sending invitation to Agents for networking

Medical Services

Transcribing notes and fill in data to spreadsheets.

**LinkedIn **

Getting leads and sending cold emails

Operations/Helpdesk/Customer Support

• Assist Philippine, US, Canadian, UK, Mauritius and Latin American Trainers with technical-related difficulties they are experiencing when they are using their software.• Technical and administrative support via instant messaging, phone, email correspondence and remote assistance (Teamviewer). • Provide support to European colleagues. • Solve simple network problems. • Act as a mediator between the company and its clients. • Email service administration: manage email accounts and updates (Google mail). • Providing Desktop and Technical support to Philippine, US, Canadian, UK, Mauritius and Latin American Trainers, and other foreign employees within the company (including creation of all accounts needed). • Acting as general support for the company and routing task to different departments. • Responsible for checking bugs within the system and properly documenting each and every one of them. • Determining simple data flow to determine if it is a bug or just a normal procedure. • Provide input for creating new processes within the team. • Mediation between end-users and IT team. • System error/bug replication before escalation to the IT team. • LC (Learning Consultant) tasks (e.g. cancellations of lessons) in the absence of the LC team. • Urgent technical support via Instant Messaging: provide remote assistance to internal clients for urgent matters. • Support via phone calls: Technical assistance for Home-Based trainers in the US, Canada and UK (software and lesson problem). • Learner account management: Manage the accounts of learners in the LMS (Learner Management System) and in the database. • Learner Credit Management: Manage Billing requests (addition/deletion and transfer of credits). • Lesson Management: Lesson cancellation, scheduling, and modification. • Database Management (Company's Database): Creating access and changing rights for the users.• Assigned as Shift Coordinator in the absence of the Team Leader.• Generates monthly and weekly reports for the managers

Languages: N/A


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