Location:Manila, Philippines (From home)Education level: Some college/University
Education field: Engineering
Years of experience: more than 5
Attributes that best describes:
I was a technical support for 6 years with at&t, Optus mobile Australia, T-mobile UK and 2 years as an IT helpdesk analyst with Xerox for Aetna healthcare account.
My tasks were troubleshooting software, hardware, network and internet connection issues. I managed users accounts, handled email and chat support tasks.
I also worked as an Executive Virtual Assistant for a Real estate company named Better Homes and Gardens Real Estate and also for a Company in Bitcoin industry named Codex Protocol. I managed their social media accounts and emails, created videos, took phone calls from their agents who need help with how to organize their websites and took over some of the administrative tasks like researching, editing excel files, data entry etc.
The jobs that I got from Upwork were Customer Support for a small company that sells Car remotes and keys, Internet Researcher for DMCA and Email support for a company in Professional Coaching industry named WBECS (World Business Executive Coaches Summit).
I have basic knowledge in HTML, CSS and MS office applications. I have also used a CRM e.g. Zendesk as a ticketing software and Reply manager for email management.
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