Communication Expert & Translator in Berlin
Location:Berlin, Germany (From home)Education level: Some college/University
Education field: Other
Years of experience: more than 5
Attributes that best describes:
Strong analytical skills
Start-Up Veteran with more than 8 years of experience in SaaS, Onboarding, Customer Support , Social Media Management & Translation.
Acquired a Certificate in Digital Marketing (Level 8) from Cork Institute of Technology in 2016.
During the last year (2018) I worked daily in the following areas:
My daily tasks:
Convince sport studios that signed up for a 14 day trial to use of client's software by pointing out the benefits, e.g. personal contact via e-mail/chat
Present the client's software to potential customers by providing engaging content within their 14 day trial, e.g. Onboarding Campaign, Help and Training Videos/Articles, 1on1 conversations
Creating and implementing automatisation processes with the help of Intercom Support tool for Onboarding E-Mail Campaigns, Promotions, Sales & Upgrade processes
• Social Media:
Build up Social Media Presence and engaging potential and existing customers on a daily basis, e.g. Promotions on Twitter, Facebook, Instagram
Making sure the current customers stay up to date on any appointman updates and that suggested feedback is forwarded and implemented where appropriate, e.g. Blog, Newsletter, Feedback Forum Management
• International Growth:
Planning and building up international expansion by coordinating translations and support tools for potential international customers, e.g. English Support and Articles, Translations, pro-active Engagement via Social Media
Revamping the client's website in 2017, e.g. creating Feature-, Solution-, Blog-, Support-Sites and building up Social Media Presence
Languages: German, English
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