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image description Dietke

Communication Expert & Translator in Berlin

Location:Berlin, Germany (From home)

Education level: Some college/University
Education field: Other
Years of experience: more than 5
Attributes that best describes:
Independent worker
Strong analytical skills
Good communicator

Start-Up Veteran with more than 8 years of experience in SaaS, Onboarding, Customer Support , Social Media Management & Translation.

Acquired a Certificate in Digital Marketing (Level 8) from Cork Institute of Technology in 2016.

During the last year (2018) I worked daily in the following areas:

My daily tasks:

• Sales:
Convince sport studios that signed up for a 14 day trial to use of client's software by pointing out the benefits, e.g. personal contact via e-mail/chat

• Onboarding:
Present the client's software to potential customers by providing engaging content within their 14 day trial, e.g. Onboarding Campaign, Help and Training Videos/Articles, 1on1 conversations

• Automatisation:
Creating and implementing automatisation processes with the help of Intercom Support tool for Onboarding E-Mail Campaigns, Promotions, Sales & Upgrade processes

• Social Media:
Build up Social Media Presence and engaging potential and existing customers on a daily basis, e.g. Promotions on Twitter, Facebook, Instagram

• Retention:
Making sure the current customers stay up to date on any appointman updates and that suggested feedback is forwarded and implemented where appropriate, e.g. Blog, Newsletter, Feedback Forum Management

• International Growth:
Planning and building up international expansion by coordinating translations and support tools for potential international customers, e.g. English Support and Articles, Translations, pro-active Engagement via Social Media

• Branding:
Revamping the client's website in 2017, e.g. creating Feature-, Solution-, Blog-, Support-Sites and building up Social Media Presence

Languages: German, English


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